Create your Userneeds profile
Terms and Conditions
If you resign from Userneeds’ panel, you can no longer participate in draws even though you have completed surveys. Nor is it possible to put your membership on standby and keep your completed surveys.
At Userneeds we vouch for a decent tone and a mutually respectable relationship with our panel members. Should a panel member behave inappropriately or send us inquiries with a particularly offensive content, Userneeds declare the right to exclude panel members. Panel members who are excluded in this way will lose their completed surveys and the possibility to participate in draws.
The prizes you win by participating in draws are not locked by name. This means that you are allowed to pass the gift card on to a friend, family member or the like, if you do not want to use the gift card yourself.
Moving to a different country
If you are moving to a different country and that respective country has a Userneeds’ panel, it will not be possible for you to move the surveys already completed to a new account in that panel.
Userneeds remains the right to change terms and conditions without further notice.
Collection of data in Userneeds’ surveys
Participation in Userneeds’ surveys is always voluntary, whether you are a member of our panel or not. You can stop answering a specific survey at any given time, for instance if there is a question you do not wish to answer. Incomplete surveys are deleted. When you participate in Userneeds’ surveys, both passive and active data collection takes place, as mentioned above. The information collected actively consists of the answers you give to the questions in the survey. This information will usually not be enough to identify the person who has answered the survey.
Personal identifiable information will not be given to the client who has commissioned the survey, nor to any third party.
Collection of data on Userneeds’ websites
When you visit Userneeds’ websites, you leave electronic trails which contribute to Userneeds’ statistics on how the sites are being used. The trails are also logged for security measures. The data gathered from these trails includes what sites you have visited at what time, what browser you use and your IP address. It is not possible to recognize individuals based on this information.
The information collected from our surveys is used for research and analysis purposes.
The profile and contact information is collected for administrative purposes and enables us to manage services for our panel members.
The purpose of collecting IP addresses, browser information and the time of the visit on our website is for statistics, to ensure data security and to improve our website and member portal.
The answers you give in a survey will be delivered to the client who has ordered the specific survey. Your email address, and any other information which could potentially identify you, will not be sent to the client.
Your profile data is only used by Userneeds to map out the panel members in different segments, as well as for finding members who fit the target group of a given survey.
Here you will find answers to questions frequently asked by panel members.
How do I change my e-mail?
If you have a new e-mail address, please contact our support team on email@example.com. Remember to state both the e-mail address you are registered with now, and the new e-mail address you want to be registered with from here on.
I can’t see the images in the invitation e-mail. What do I do?
If you cannot see the images in the invitation e-mail you receive from us, it might be because your mail programme has blocked the images. You can often retrieve the images by right-clicking the small red cross where the images should have been or click on the message at the top of the e-mail that says that certain information has been blocked.
How do I withdraw from the panel?
If you no longer wish to be a member of our panel, it is easy to withdraw. Simply click on the withdraw link at the bottom of all our invitation e-mails. You can also contact us on firstname.lastname@example.org
What is my member portal?
Your member portal is your own personal site which only you have access to. Here you can see what surveys are available and what surveys you have already completed.
Below you can read more about where we come from and our current visions for the market.
Userneeds was founded in 2001 and has from the start been focused on online analysis; first as a consultancy house within a usability-consultancy, and since as a dedicated supplier of web-based questionnaire surveys.
In 2006 this development led to massive investments in the development of Userneeds’ organisation and skills. Many of Userneeds’ employees have a university or business school education. Our employees work on ensuring the quality of the company’s panels, the individual samples and the questionnaires sent to the panel members.
In recent years Userneeds has expanded heavily with large consumer panels in Denmark, Sweden, Norway, Finland and Ireland. The size of the panels gives Userneeds a unique opportunity to run surveys among specific population segments. Our clients gain access to valuable and instantly usable information about their specific target group.
Userneeds’ clients include major Danish and international research institutes and organisations with their own analytic skills. These types of clients allows us to focus on what we do best – supplying online interviews from the people, who have chosen to join one of our panels.
Userneeds is currently one of the Nordics’ leading suppliers of data collection for professional users of market analysis. Userneeds is a professionally run company, where quality, growth and professionalism are key words. Userneeds’ ambitious targets have resulted in the company being nominated a Gazelle company several years in a row.
Userneeds is a member of the European organisation for research institutes, ESOMAR, which ensures that Userneeds’ research and analysis always meet the stringent quality requirements for professional standards and research methods.